Descripción de la vacante

Remoto: Teletrabajo

Responsibilities: - Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.
- Leads in projects for process or quality improvements and documents changes.
- Works with escalated customers and drives actions in post incident reviews.
- Manages multiple tasks or cases simultaneously without supervision. Education and Experience Required: High school education or equivalent; some college level education preferred. Typically requires a minimum of 3 years general experience, or equivalent combination of experience and college level education Knowledge and Skills:



- Superior communication skills both written and verbal- Experience in customer facing role either remote or face to face- Understands internal processes and tools- Computer proficiency- Problem solving skills- Accuracy in data entry- Excellent fluency in language to be supported.
- Experience in a phone based remote role- Familiarity with computer technology- Time management skills- Oversee compliance with operating procedures and standards- Advanced knowledgeable in call routing and case management processes and obligation systems.
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks- Organizational skills to manage workflow and tasks- Process analysis and documentation- Ability to mentor and train new agents- Ability to participate or lead in projects for process or quality improvementsLI-POST

📌 Técnico de Campo Soporte Impresoras (Buenos Aires)
🏢 Hewlett Packard
📍 Buenos Aires