McMaster-Carr is an eCommerce company seeking capable, curious people in all areas of our business. As a member of the Technology Team, Operations Technicians help maintain the security, reliability, and day-to-day usability of our computing environment. Successful technicians are thoughtful troubleshooters who enjoy understanding why systems work the way they do, not just how to fix them. They communicate clearly, respond promptly to user needs, and look for opportunities to improve processes, tools, and documentation over time.

About the Job

This is an Santa Fe Springs, CA -based role that provides opportunities to develop competencies in a variety of technologies, advance within the company, and build a fulfilling career. We offer competitive base salaries, company profit-sharing, and a consistent 40-hour work schedule Monday through Friday.

Who You Are
- Independent Problem-Solver: Resolve common technical issues end-to-end and escalate complex or systemic problems with clear context.
- Curious & Analytical: Seek to understand how and why systems work,



focusing on root causes rather than just fixing individual symptoms.
- Analytical Troubleshooter: Investigate root causes and apply best practices to implement reliable solutions rather than relying on trial-and-error.
- Professional Communicator: Provide clear verbal and written support, especially when supporting users during incidents.
- Reliable & Accountable: Follow through on commitments and set accurate timelines for user requests and projects.
- Process-Oriented: Recognize patterns in recurring issues to help improve documentation, tooling, and overall system reliability.
- Efficient & Detailed: Balance attention to detail with the ability to move quickly as business needs dictate.
- Automation-Minded: Show active interest in process improvement, automation, or scripting to make support more efficient.

How You’ll Make an Impact
- Provide remote and in-person technical support to internal users.
- Provi

📌 IT Operations Technician (Santa Fe)
🏢 McMaster-Carr
📍 Santa Fe