Description

Position Type: Full-Time, Remote Contractor
Location: LATAM (remote)
Working Hours: U.S. Eastern Time (EST)

About Us
We are dedicated to improving the healthcare experience for patients across the United States. Our mission is to ensure every patient receives compassionate, professional, and timely support throughout their healthcare journey.
We're looking for empathetic, service-oriented professionals who enjoy helping people and can build trust quickly over the phone. The adecuado candidate has previous experience in customer service, patient support, medical scheduling, or other phone-based roles, and is fluent in both English and Spanish with clear, easly understandable English communication.
Successful candidates are highly organized, detail-oriented, coachable, reliable, and comfortable multitasking across multiple systems while managing patient interactions. They should demonstrate strong emotional intelligence, a warm and professional phone presence, and the ability to follow structured processes while maintaining a natural, conversational approach.
Above all,



we're looking for someone who genuinely cares about helping patients, communicates with confidence and empathy, and can deliver an exceptional experience during every interaction.

Who We're Looking For
The ideal candidate:
- Is fluent in both English and Spanish, with clear and easily understandable spoken English.
- Has experience handling inbound calls, patient support, appointment scheduling, or customer service.
- Demonstrates warmth, empathy, and professionalism in every interaction.
- Can confidently navigate conversations involving medical services, appointments, and patient concerns.
- Is highly organized and able to manage multiple conversations, systems, and follow-ups simultaneously.
- Thrives in a structured environment while maintaining a natural, conversational communication style.
- Is coachable, receptive to feedback, and committed to continuous improvement.

Responsibilitie

📌 Bilingual Medical Customer Service Representative (Argentina)
🏢 Pavago
📍 Argentina