Cloud Support Engineers are responsible for providing customer-facing technical support for a set of Strategy Products.

This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.

To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

Your Focus:

- Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
- Develop strong relationships with Strategy customers and partners through daily, high-quality interactions via email and screen share sessions
- Find creative and sophisticated solutions to complex or higher-priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers, internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment

Requirements:





- Excellent oral and written English communication skills are required (B2 or higher)
- Complete or in‑progress bachelor’s degree, preferably in a technical field (Engineering, Computer Science, or related careers)
- Based in Gran Buenos Aires region, Argentina.

Hybrid role.

- Able to support Strategy customers during their working hours between 10 am to 7 pm GMT-3; availability to work weekends on‑call up to twice per quarter
- Minimum of 2 years of IT customer service experience / strong customer focus
- Strong knowledge of Windows/Linux System Administration, SQL, and virtualization
- Working knowledge of Cloud Infrastructure
- Advanced analytical and troubleshooting skills and experience
- Excellent time management skills to effectively prioritize tasks, handle multiple responsibilities, meet deadlines, and manage competing priorities in a dynamic work environment
- Knowledge of Python, REST API, Java, or XML/XSL technologies is a plus
- Knowledge of the MicroStrategy Product or similar BI Tools is a plus
- Foundational-level Certifications in AWS, Azure or Google Cloud are nice to have

Benefits:

- OSDE 310 including the primary group
- Performance bonus and after 18 months another stock bonus
- 21 days of vacation + 7 additional days
- Internet plan

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Required Skill Profession

Other General

📌 Cloud Support Engineer (Buenos Aires)
🏢 SCI Comunidad
📍 Buenos Aires