We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers — and we're looking for someone who shares that obsession, and can lead others toward it too..

Your mission: own the strategy and outcomes for your pod's highest-value, most complex accounts, turning data-driven decisions and strong client leadership into the standard the rest of the team is built to meet.

What you'll do:

- Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts

- Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps

- Develop advanced retention strategies and review campaigns before they reach the client

- Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship

- Mentor RM1s and RM2s in your pod: coach them on client-facing skills, strategic thinking, and data-driven decision-making

- Run client onboarding for new brands, setting the right tone and expectations from day one





- Stay genuinely at the cutting edge of retention marketing and bring that thinking back to the team

What we're looking for (non negotiable):

- 4+ years hands-on experience, including running high-value/high-complexity accounts

- Full funnel understanding, not just email metrics

- Proven ability to develop retention strategy from scratch,

- Strong relationship builder with proven client-facing experience, including coaching or mentoring other marketers

- Agency background or 8fig+ brand experience

What you'll get:

- Competitive salary

- Generous paid time off

- Fully remote - work from wherever you do your best work

- Clear growth path into Team Lead and beyond

- Access to all tools, data, courses and coaches you need for being successful

- Direct access to founders of the fastest growing e-commerce brands worldwide

This is for you if:

- You're a freelancer/agency owner who wants more stability, without giving up ownership

- You want the hardest, highest-stakes accounts on your desk, not the easy ones

- You like making other people better at their jobs, not just doing your own well

This is not for you if:

- You're looking to get away by doing the bare minimum

- You want to stay heads-down on execution and skip the mentoring/strategy side

Speak soon

📌 Senior Email Retention Manager | gn | Klaviyo, Lifecycle | Remote (Argentina)
🏢 OKTOBER
📍 Argentina