Technical Support & Pre-Sales Engineer

Location: Remote - Latam (Preferred: Mexico)
Seniority: Mid to Senior Level
Languages: Native or fluent Spanish (preferably Mexican), fluent English required

About the Role

We are seeking a Technical Support & Pre-Sales Engineer to join our global telecom operations team.
This position focuses on providing mission-critical technical support and participating in technical pre-sales for enterprise customers across Latin America.

The idóneo candidate combines strong technical expertise, reliability, and customer-facing communication skills.
You’ll be part of a distributed 24/7 support structure , ensuring that critical systems remain stable and responsive at all times.

Responsibilities

- Deliver L2/L3 technical support for telecom and cloud systems under strict SLAs.

- Participate in a rotating on-call schedule , including some weekends and public holidays , ensuring rapid response (within 5 minutes) to critical alerts.

Note: On-call duty means being available and reachable, not continuously working. Compensation applies when activated.

- Troubleshoot, document,



and escalate incidents efficiently.

- Collaborate with internal R&D; teams to address root causes and improve system reliability.

- Support technical pre-sales : contribute to architecture design, demos, and proposals.

- Provide remote or occasional onsite support or training (Mexico City presence is an advantage).

Requirements

- Native or fluent Spanish and strong English communication skills.

- Proven experience in technical support, telecom, or network operations .

- Deep understanding of computer networks (TCP/IP, routing, switching, VPNs, DNS).

- Demonstrated reliability and responsiveness during critical support situations.

- Comfortable with on-call rotations , including occasional weekends and holidays.

- Strong problem-solving, communication, and self-management skills.

Nice to Have

- Experience with cloud environments or clustered infrastructures .

- Basic scripting or software exposure (Python, Go, Bash).

- Portuguese proficiency.

📌 Technical Support & Pre-Sales Engineer - Latam (Argentina)
🏢 Rad Hires
📍 Argentina