Skills & Qualifications

- Relevant professional experience preferably in the network industry

- Solid network security and routing experiences

- Exceptional customer service orientation and strong communications skills

- Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications

- Proficient with MS Word, PowerPoint, and Excel

- Scripting and Windows server app experience

- Willing to travel

- Advanced English level

Job duties

- Collection, analysis and change recommendations of configuration information

- Collection and analysis of customer network information

- Collection and analysis of packet trace information

- Recommend actions based on analysis

- Customer education, deliver knowledge transfer like webinar or workshops

- Software recommendation, conduct bug scrubs reports

- Upgrade testing,



on a lab environment perform test to upgrade customer devices and provide a report
- Develop best practice deployment and troubleshooting methodology documentation

- Follow up technical cases and manage the right expectation until the closure of the cases

- Conduct weekly status conference calls with customers to report status of open issues and projects

- Conduct quarterly reports for your managed accounts

- Work closely and provide direct technical email and phone support to our customers in the LATAM Region

- Analysis of support request, completion of requests for information and documentation

- Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

📌 Technical Account Mgr (Argentina)
🏢 Fortinet
📍 Argentina