About Sosuite Inc

Sosuite is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia.

About the role

- We are only considering offshore, contract-based candidates for this role.
- Our Guest Experience Agents play one of the most critical roles at the company.
- This role is perfect for anyone who loves solving problems and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. We'd love to hear from you if you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences!

What you'll do

- Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in
- Answer phone calls, text messages, emails, and messages through various booking platforms
- Guide guests through the Sosuite experience, ensuring they have an incredible experience
- Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity,



payment issues)
- Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue

Qualifications

- Someone comfortable with using technology and multiple programs and applications
- Mastery of English writing and speaking
- Guest-centric and positive mindset
- Organized, hardworking, and detail-oriented
- Comfortable with ambiguity and rapidly shifting priorities
- Thrives in a fast-paced environment
- Ability to work effectively both in a team environment as well as independently
- Extremely comfortable in independent problem solving with the humility to ask for help when needed
- Flexible schedule and open to working overnight and weekends (company operates on EST)
- 2+ years experience working in hospitality, service, and customer experience

Benefits

- Accrued Paid Time Off and paid Sick Leave
- Versátil Unpaid Time Off
- A team to help you grow professionally and personally
- Overtime pay: 1.5x on Sosuite's observed holidays

📌 Hospitality Guest Experience Agent (Argentina)
🏢 Sosuite
📍 Argentina