AsTechnicalOperation Specialist, we are the link between the operational side and product development. Through working in close contact with Product Managers and Engineering teams, we are able to provide guidance to client-facing teams on technical matters and current product developments.

We advise them on client inquiries and revise current workflows for optimal resolution and efficiency.

Our exceedingly comprehensive knowledge of the product and product related systems enables us to identify workflow gaps and to integrate improvements.

Our proposals are based on analyzed data and by envisioning an idóneo process and outcomes.

By focusing on relevant information, we are able to transfer knowledge effectively and in a clear and digestible way - internally and externally. Any additional coding skills (HTML, JS, CSS, etc.) facilitate the fulfillment of our responsibilities.

Your responsibilities
- Executing API calls as well as performing SQL queries in order to investigate root causes are integral tasks of our day-to-day business.




- Provide operational expertise for internal and external projects on feasibility and capacity in accordance with current resources and offered service
- Gain specific knowledge on current and past product developments to give guidance for client-facing teams and maintain strong cross-functional relationships
- Revise current processes and workflows, analyze service related data to propose improvements and adjustments to optimize operational efficiency
- Assist internal stakeholders in ticket escalations by triaging reported client bugs, creating individual database reports and performing technical tasks
- Partner with Product & Engineering to have top notch knowledge about current product developments
- Identify and provide creative solutions for challenges that are outside of the regular service process and ensure long-term resolutions while delivering top tier service to every customer interaction
- Offer appropriate solutions and/o

📌 Technical Operations Specialist (Cañada)
🏢 Uberall
📍 Cañada