Job Type

Contract

Description

***This is a corporate contract position and must be filled by someone who lives outside of the United States***

JOB DESCRIPTION

Position: Scheduling Coordinator I Status: Contract

Supervisor’s Title: Team Lead, Scheduling Coordinator

Primary Goal: The Scheduling Coordinator I coordinates communication with clients and interpreters with the provision of interpretation services, provides first-level issue resolution and acts as the primary point of contact for clients and vendors under general supervision.

Responsibilities:
- Answers phone calls, and triages needs of caller, handling the scheduling of routine and non-complex interpreting jobs
- Maintains the scheduling email box by reviewing each request and responding timely and appropriately to each request.
- Approaches requests with a can-do attitude and maintains professional relationships with interpreters and clients
- Conducts intake of requests for interpretation services, assessing the request against qualifications of existing interpreter pool




- Works closely within the scheduling system, maintaining business processes, best practices, and performing administrative duties
- Complies with the scheduling process to keep the requests organized and status up to date with appointment
- Escalates issues appropriately while gaining experience in problem resolution
- Covers for lunches/breaks/vacations for other scheduling coordinators
- Attends scheduled training activities and meetings.
- Other duties as assigned

Required Minimum Education and Experience:
- High school diploma or equivalent
- 6+ months of experience in scheduling
- Strong verbal and written communication skills with a ‘service-first’ mindset
- Background in customer-facing roles with a demonstrated ability to maintain a positive and professional attitude
- Experience in the healthcare of language services industry preferred
- Demonstrated proficiency with Microsoft Office Word
- Experience with Google

📌 International Corporate Contractor (Argentina)
🏢 Globo Language Solutions
📍 Argentina