SUMMARY:

The IT Support Specialist serves as the first point of contact for technical support at Santa Fe Recovery Center. This part-time position (25–29 hours per week) is primarily responsible for desktop support, Microsoft 365 and Entra ID administration, Zoom Phone support, device deployment, and troubleshooting end-user technology issues. The role is primarily on-site to provide hands-on support for staff and equipment, with occasional work-from-home opportunities as approved by the Director of Information Technology. The position works closely with the Director of Information Technology to assist with infrastructure and security projects while maintaining a strong focus on end-user support and customer service.

Requirements

DUTIES AND RESPONSIBILITIES:

Primary responsibilities include:

· Manage user access requests and account administration
· Perform end-user onboarding and offboarding
· Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
· Provide Zoom Phone user support and basic troubleshooting




· Maintain asset inventory and documentation
· Provide basic end-user security awareness and education
· Develop and maintain positive working relationships with staff and leadership

ADDITIONAL RESPONSIBILITIES:

· Assist with endpoint security and backup solutions under the direction of the Director of Information Technology
· Assist with security awareness and basic cybersecurity best practices for end users
· Escalate network, firewall, switching, and infrastructure issues as appropriate
· Participate in infrastructure and security projects as opportunities for growth arise
· Perform other duties as assigned by the Director of Information Technology

SKILLS AND ABILITIES:

· Strong knowledge of Microsoft 365 user environments
· Working knowledge of Entra ID user administration
· Familiarity with desktop hardware, printers, and mobile devices
· Strong troubleshooting and customer service skills
· Ability to foll

📌 IT Support Specialist (Santa Fe)
🏢 Santa Fe Recovery Center
📍 Santa Fe