We are looking for a Customer Support Agent to provide exceptional support to our Spanish-speaking players across LATAM markets. The idóneo candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels. This position follows a 2/2 shift pattern, providing a balanced rotation of workdays and days off.

*Key Responsibilities:*
- Provide customer support via live chat, email, and other communication channels
- Assist players with account-related, payment-related, and technical inquiries
- Investigate and resolve customer issues in a timely and professional manner
- Escalate complex cases to relevant internal teams when necessary
- Maintain accurate records of customer interactions
- Follow established support procedures and service standards
- Identify recurring customer issues and report them to management




- Contribute to a positive customer experience and player retention

*Requirements:*
- Previous experience in Customer Support, preferably within iGaming
- Native or fluent Spanish
- Intermediate English or higher
- Strong communication and interpersonal skills
- Ability to multitask and manage multiple conversations simultaneously
- Problem-solving mindset and attention to detail
- Comfortable working in a fast-paced environment
- Basic understanding of online casino products and player journeys

*Nice to Have:*
- Previous experience supporting LATAM markets
- Experience with Zendesk, Intercom, LiveChat, Freshdesk, or similar platforms
- Experience handling payment-related inquiries
- Experience working in shift-based environments
- Portuguese language skills

*Personal Qualities:*
- Customer-oriented mindset
- Empathy and patience
- Strong communication skills
- Attention to detail
- Reliability and responsi

📌 Customer Support Agent (Buenos Aires)
🏢 FireMinds Tech
📍 Buenos Aires