Company Description
We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionize our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description
We are looking for a VIP Account Manager to create long-term, trusting relationships with our customers. The account manager’s role is to provide fast and accurate service to our most loyal customers and to oversee a portfolio of assigned customers for retention purposes. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you.

Responsibilities include:
- Build sustainable relationships and trust with customer accounts through open and interactive communication




- Provide fast, accurate and complete information by using the right methods/tool
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to ensure customer satisfaction.
- Promoting a “Safer Gaming” philosophy
- Staying UpToDate on rules, processes, and licensing needs.

What we are looking for:
- Fluent in Spanish, English and German (fluid level)
- Strong phone contact handling skills and active listening
- Willingness to work within an international team
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Computer literac

📌 VIP Support Agent (Buenos Aires)
🏢 SkillOnNet
📍 Buenos Aires