We are hiring an Insurance Verification & Benefits (VOB) Specialist for a healthcare provider company in the behavioral health industry. This is a FULL-TIME remote role for a US-based company. This role is idóneo for someone who is reliable, detail-oriented, responsive, confident on the phone with US insurers, and comfortable with high-volume, process-driven work.

Key Responsibilities

- Perform insurance verification/benefits checks by calling major US insurers; follow a 20–25-question script per lead
- Accurately document all responses in the designated form/CRM/worksheet and save to the shared location
- Return completed VOBs to the admissions team via group email within same-day SLAs
- Maintain queue hygiene, trackers, and status updates; escalate discrepancies or complex cases as needed
- Manage a steady daily volume with quick turnaround, five days per week
- Secondary: Execute Reddit outreach using approved keyword searches and prewritten comments to support visibility/SEO during downtime
- Secondary: Light social media engagement such as following target accounts and posting simple, approved comments
- Collaborate with the VOB Team Lead and admissions/operations stakeholders; attend check-ins and report metrics
- Protect PHI and adhere to HIPAA-aligned confidentiality practices

Required Qualifications

- 1+ year of US healthcare insurance verification, benefits coordination, or revenue cycle support; or strong phone-based support experience with the aptitude to learn VOB quickly
- Experience calling US insurance carriers and navigating IVR/representative conversations; professional phone etiquette
- Excellent written and spoken English; high attention to detail and data accuracy
- Proven reliability, consistent attendance, and ability to meet same-day turnaround times




- Comfortable with repetitive, scripted, and process-driven tasks
- Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets) and spreadsheets
- Ability to work Monday–Friday aligned to US business hours

Preferred Qualifications

- Prior experience with behavioral health, substance use treatment, or dental insurance verification
- Experience with CRMs/EMRs and ticketing/task management tools
- Familiarity with major US payers and core concepts (deductibles, copays, coinsurance, OON vs. INN)

Required Skills & Tools

- VoIP calling tools and softphone setups (e.g., RingCentral, Zoom Phone, Skype)
- Spreadsheet proficiency (Google Sheets or Excel)
- Basic CRM/EMR navigation and email productivity tools

Schedule & Pay

- FULL-TIME position; 40 hours/week in the US MST time zone
- This is a fully remote job for a US-based company
- Pay ranges from R13 000 to R17 400, depending on experience and skill
- Includes paid training, long-term stability, and growth potential

System Requirements

- Internet speed of at least 20 Mbps upload and download
- Computer with a 2.4 GHz processor or higher
- 8 GB of RAM or higher
- Windows 10 or newer, or Mac OS X 10.10 or newer
- HD 720p webcam
- Headset with a microphone

Benefits

- Competitive pay rates
- Consistent hours and predictable workload
- Fully remote work with long-term potential
- Direct collaboration with the client's admissions and operations team, making a real impact
- Supportive and inclusive work environment
- Opportunity to grow alongside a mission-driven healthcare provider

If you meet the qualifications and are ready to make a meaningful impact in the healthcare space, we’d love to hear from you! Please submit your updated resume detailing your relevant experience to apply.

📌 Insurance Verification & Benefits (VOB) Specialist (Argentina)
🏢 Cherry Assistant
📍 Argentina