Position Summary Asa

Distinguished

Experience

Strategist(IC)focusedon

Sam’sClub

Online&E-commerce;,youwillpartnercloselywith

Researchandseniorbusinessleaderstodefinethemostcriticaldigitalcommerceproblemstosolve,definenewexperiencesforomni-channelshopping,uncoverrootcausesofbreakdowninthememberexperienceandexpectations,,measurement,andexecutiveinfluence.

What you’ll do About the team: The Experience Strategy & Innovation team collaborates across business units to identify key insights that shape meaningful strategies enhancing member and associate experiences.

Operating with agility and precision, the team leverages human-centered insights to define the core challenges and opportunities, enabling partners to develop effective solutions.

This group drives enterprise-wide initiatives that integrate advanced research and design practices, fostering innovation and measurable outcomes across digital and physical environments.





The team’s focus on strategic foresight and evidence-based approaches supports continuous improvement and delivers impactful experience transformations aligned with business goals.

Define and evolve the end-to-end e-commerce experience.

Build experimentation frameworks, scale successful pilots, and advise senior leaders on investment decisions, tradeoffs, and transformation priorities.

Establish experience standards, governance, and cross‑functional alignment across product, design, engineering, marketing, operations, and membership.

Create journey maps, service blueprints, and ecosystem views to identify gaps and dependencies.

Measure and improve experience performance through business and operational metrics.

Lead innovation initiatives, including personalization, AI‑powered shopping, search, fulfillment, automation, and checkout improvements.

Turn custome

📌 Distinguished, Experience Strategist (Argentina)
🏢 Walmart
📍 Argentina