This is a hybrid Customer Operations + Digital Marketing engagement — structured for a professional who excels at client communications and is highly proficient with modern digital marketing systems. You will serve as the clear, capable voice interfacing with our customer base while independently managing workflows that fuel our growth engine.

You will initiate the engagement by aligning on our core business operations, collaborating with our brand leads, and mastering both sides of the scope. From there, the operational trajectory remains wide open.

Customer Experience Operations

- Serve as the primary, high-standard professional point of contact for customer communications across email and messaging channels.
- Resolve account queries, delivery tracking, product specifications, and complex customer scenarios with efficiency and care.
- Analyze trends in customer feedback to independently flag strategic opportunities for optimizing the user experience.

Marketing System Management

- Own and execute email & SMS communication flows within Klaviyo — including newsletters, targeted campaigns, automations, and list segments.
- Draft clear, engaging outreach communications and newsletter copy aligned with Joonya's established brand voice.
- Manage and organize User-Generated Content (UGC) pipelines — cataloging customer assets and preparing creative content for distribution.
- Support affiliate program frameworks — managing outreach, building vendor relationships, and driving partner success metrics.




- Coordinate closely with the Meta ads pipeline — helping source and organize high performing creative assets (direct experience is a significant asset).
- Maintain rigorous structural organization across multiple simultaneous workflows to meet project deadlines.

Who We Are Seeking

- Excellent Written English: You communicate with clarity, warmth, and high professional standards.
- Demonstrated Professional Capability: Validated by an advanced degree or a proven track record of highly competent, analytical work.
- Established Professional Background: You possess several years of practical experience and execute tasks autonomously.
- Self-Driven & Reliable : You hold your work to high standards, manage multiple priorities, and operate efficiently without micromanagement.
- System Fluency: Practical experience with Klaviyo, email marketing systems, or Meta ads infrastructure is heavily weighted.
- AI Tool Integration: Advanced proficiency in leveraging AI utilities to maximize output speed and operational efficiency is highly valued.

Engagement Framework All engagements launch under a freelance B2B framework — providing a streamlined, low pressure period for both parties to evaluate operational alignment.

- Onboarding Phase :



The engagement initiates with a paid onboarding phase at an initial introductory service rate, focusing on system access, brand alignment, and asset familiarity.
- Active Service Phase: Upon successful alignment with core deliverables, the engagement transitions to your active freelance hourly rate.

We prioritize clear communication regarding commercial trials: if operational alignment is strong, we seek to scale the partnership rapidly. If it is not a mutual fit, we conclude the engagement early and transparently. Long-Term Trajectory

This is designed as a foundational partner role. The initial contractors we integrate are the exact professionals we intend to scale alongside.

- You will establish baseline workflows and align closely with our operational leads.
- As you demonstrate core competencies, your scope can scale into strategic marketing, affiliate governance, quality assurance, or project leadership.

We are intentionally selecting independent partners capable of managing large-scale operations in the future. If you seek a high-growth professional trajectory, this presents a unique commercial opportunity. Commercial Perks & Infrastructure Support

- Performance incentive opportunities linked to clear, agreed milestone achievements.
- B2B Expense Allowance : An optional infrastructure stipend or direct reimbursement is provided to cover local coworking space fees, ensuring a professional workspace.
- Collaborate with a high-calibre, ambitious, and small integral team building sustainable market essentials.

📌 Customer Experience & Marketing Specialist (Argentina)
🏢 Joonya
📍 Argentina