We are seeking an experienced and customer-focused Facilities Coordinator to support operations across Argentina, Colombia, Chile, Brazil, and Mexico. The adecuado candidate will have a strong background in administration, vendor management, exceptional customer service skills, and the ability to work effectively in diverse cultural environments. This role is crucial in ensuring operational excellence.

Location: Puerto Madero, Capital Federal, Buenos Aires, Argentina.

Work schedule: Monday to Friday from 09am to 06pm.

Work model: On site.

Contract Type: Indefinite-term.

Responsibilities

- Utilize digital management platforms to administer employee parking assignments, waitlists, and permit requests across multiple countries and sites.
- Provide timely, friendly customer service to employees seeking information, utilizing a ticketing system to efficiently manage and resolve inquiries.
- Review and process vendor invoices, tracking payment cycles and ensuring accurate billing against service agreements across multiple countries and currencies.
- Create and maintain program documentation including policy documents, email templates, logs, and service records in accordance with local regulations and corporate policies.
- Track program KPIs using SmartSheet and Excel, providing reports on program performance and metrics.
- Conduct customer-facing virtual events and presentations to promote parking benefits across the region.
- Coordinate with onsite facilitators, internal stakeholders, and vendors to deliver high standards of service.
- Identify opportunities to improve efficiency and productivity,



providing recommendations for program optimization.
- Support onboarding of new team members and contribute to consistent service delivery across locations.
- Respond to escalations in a fast-paced environment with a proactive problem-solving approach.
- Liaise with external vendors, managing contracts and ensuring service quality.
- Conduct regular inspections of facilities to identify areas needing attention or improvement.
- Manage internal communication regarding facilities updates, changes, or maintenance activities.
- Assist in developing and maintaining facility related policies and procedures.
- Collaborate with other facilities team members to ensure integrated support for all facility operations.

Requirements

- Associate's or Bachelor's degree in Business Administration, Facilities Management, or related field is a plus.
- Minimum of 2-3 years of customer service experience required.
- Previous experience in administration, facility coordination, or office operations with direct client interaction.
- Fluency in Spanish and English is required; Portuguese is a plus.
- Experience with parking management systems or facility scheduling software.
- Basic financial knowledge including invoice processing and budget tracking.
- Excellent written and verbal communication skills with customer service orientation.
- Strong organizational and time management abilities to handle multiple tasks across different time zones.
- Strong problem-solving skills with ability to work well under pressure with multiple deadlines.

📌 Facility Coordinator (Trelew)
🏢 Jll
📍 Trelew