I’m helping Soutec LLC find a top candidate to join their team full-time for the role of Level 3 Engineer .

You will drive infrastructure reliability and mentor technical teams to deliver impactful solutions.

Compensation:

Provide your expected compensation while applying.

Location:

Remote (for Mexico, Colombia, Ecuador, Argentina, Peru, Chile, Venezuela, Paraguay, Costa Rica residents)

Mission of Soutec LLC:

"The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment."

What makes you a strong candidate:

- You are an expert in IT infrastructure.
- You are proficient in Warehousing, Technical maintenance, Technical documentation, Standard operating procedures (SOP), Root cause analysis, PowerShell.
- English
- Fully fluent.

Responsibilities and more: The Level 3 Engineer provides advanced technical expertise across infrastructure, systems, and client environments, acting as a senior escalation point for complex support issues. The role involves working directly with customers, internal teams, and partners to design, implement, troubleshoot, and optimize hardware and software solutions, balancing hands-on execution with customer communication and service reliability. This is a full-time role that requires participation in an on-call rotation and may require travel to customer sites.

Responsibilities





- Serve as the primary escalation point for Pod Leads after Level 1 and Level 2 troubleshooting has been exhausted.
- Provide advanced installation, configuration, support, and maintenance for physical and virtual servers, storage, routing, switching, and firewall platforms.
- Configure, administer, and optimize desktops, servers, and enterprise services such as Active Directory, DNS, DHCP, IIS, email, and authentication systems.
- Diagnose system, network, and application issues.
- Identify root causes and implement long-term, scalable solutions.
- Manage and prioritize multiple tickets, incidents, and service requests in high-pressure environments while maintaining strong documentation.
- Deliver exceptional customer service by clearly explaining technical issues and solutions to clients and stakeholders.
- Provide technical consultation and engineering assistance to the Projects Team.
- Analyze recurring incidents and recommend permanent corrective actions, automation opportunities, or infrastructure improvements.
- Develop and maintain technical documentation, SOPs, and knowledge base articles.
- Provide technical leadership by mentoring Level 1, Level 2, and Pod Leads.
- Review escalated troubleshooting.
- Respond to after-hours incidents and system outages as part of an on-call rotation.

Job benefits:

- Healthy work environment.

Your potential leader:

- Valeria Caro - Analista de Talento Humano

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