Remote Operations & Hospitality Manager
We are a boutique hospitality and property management company based in Los Angeles, California.
Our diverse portfolio includes a boutique hotel in Venice Beach, short‐term vacation rentals (Airbnb, direct bookings), monthly rentals, long‐term lease properties, and multiple LLC‐managed real estate operations.
We manage everything from guest experiences and property operations to maintenance coordination, housekeeping, vendor communication, and back‐office systems across multiple properties.
We are looking for a highly organized, proactive, and tech‐savvy Remote Operations & Hospitality Manager to help oversee our day‐to‐day operations and ensure a seamless experience for our guests and team.
Main Responsibilities
Guest Communication & Reservations
Respond to guest inquiries via centralized platforms including Guesty (for Airbnb, direct reservations) and Whistle/Cloudbeds (for HotelTonight, Expedia, and more) via phone, email, and text.
Assist guests with reservations, check‐in/check‐out support, extensions, special requests, and swift issue resolution.
Monitor occupancy and reservation flow while actively helping maintain excellent guest reviews and fast response times.
Property Operations & Team Coordination
Coordinate housekeeping schedules, maintenance requests, vendor communication, and supply restocking.




Follow up on work orders and property issues to ensure rooms and units are consistently guest‐ready.
Maintain fluid communication with housekeepers, maintenance staff, vendors, remote assistants, and the management team to keep operations running smoothly.
Systems & Administrative Work
Manage the properties using the following tools:
PMS: Cloudbeds & Guesty
OTAs: Airbnb, HotelTonight, Expedia & extranets
Operations & Access: Operto (smart lock/access management) & Operto Teams (Housekeeping scheduling)
Productivity: Google Workspace (Drive, Sheets, Docs, Calendar)
Requirements
Previous experience in hospitality or property management is highly preferred.
Excellent written and verbal English communication skills.
Comfortable learning and adapting to new software quickly.
Strong organizational skills, sharp attention to detail, and the ability to multitask calmly under pressure.
Fast response times, high reliability, a quiet work environment, and a reliable internet connection.
Knowledge of revenue management to be able to maximize the properties' revenue.
Role Overview & Compensation
Location: 100% Remote
Position Type: Long‐term remote position
Schedule & Weekly Breakdown:
6 days per week, 7 hours per day.
Shift Schedule (Los Angeles Time):
8:00 AM to 9:00 AM (1 hour)
4:00 PM to 10:00 PM (6 hours)
One day off per week (Tuesday or Wednesday, versátil).
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