We are looking for a Level 1 IT Support Technician to join our team and provide high-quality technical assistance to internal and external users. The adecuado candidate will be tech-savvy, customer-focused, and capable of diagnosing and resolving basic technical issues efficiently. This position requires a proactive and analytical professional who can work independently while collaborating effectively within a dynamic technical environment.
Skills and Knowledge Required
Tech-savvy professional with a solid understanding of office automation tools, databases, and remote access systems.
Strong knowledge of computer systems, mobile devices, and related technology products.
Proven ability to diagnose and resolve basic technical issues promptly and effectively.
Excellent communication skills, both written and verbal, with a customer-oriented and calm demeanor.
Foundational experience in administering Office 365, Google Workspace, or Amazon AWS environments.
Basic troubleshooting of Windows, Linux, macOS, and Windows Server operating systems.
Familiarity with networking concepts, including local network administration and IP addressing.
Basic experience managing ticketing systems such as Autotask, Syncro, or ConnectWise.
Understanding of documentation tools like ITGlue or equivalent platforms.
Competence in using remote connection software (e.g., ConnectWise, Datto) for technical support.
Soft skills: self-starter, ownership mindset, flexibility, and clear communication.
Key Responsibilities
Administer and support Office 365, Google Workspace, or AWS accounts and environments.
Troubleshoot and resolve issues related to Windows, Linux, macOS, and server systems.
Perform remote software installations, configurations, and updates.




Manage and troubleshoot local network configurations, IP addresses, and connectivity issues.
Deliver excellent customer service, maintaining clear communication and accurate ticket documentation.
Administer email filters, DNS settings, and IT security tools to ensure secure operations.
Support the management of backup, firewall, and virtualization software.
Create and maintain documentation of systems, procedures, and issue resolutions.
Collaborate with higher-level IT staff when escalation is required for unresolved incidents.
Contribute to automation and process improvement initiatives through basic scripting or programming.
Solid understanding of computer systems, mobile devices, and common office automation tools.
Basic experience administering Office 365, Google Workspace, or Amazon AWS.
Proficiency in troubleshooting Windows, Linux, macOS, and Windows Server systems.
Familiarity with networking concepts, including IP addressing and local network setup.
Experience with ticketing systems (e.g., Autotask, Syncro, ConnectWise) and remote support tools (e.g., Datto, ConnectWise).
Strong communication and customer service skills with a calm, solution-oriented approach.
Basic knowledge of IT security tools, email filters, DNS, and virtualization technologies.
Self-starter with an ownership mindset, attention to detail, and ability to work independently.




Schedule:
Monday through Friday, 11:30 AM – 5:30 PM (GMT -6:00) Central Time (US & Canada)
Competitive pay in US Dollars.
You'll get to work with some amazing, respected business professionals.
We really value and encourage input from our team members.
We offer different payment methods (Zelle, Face Bank, Binance)
You'll get paid every two weeks.
Birthday and work anniversary celebrations.
Alliances with many brands grant extra benefits to freelancers.
Weekly recreation dynamics that foster a healthy work environment.
? Before You Apply, Please Read:
At Freelance Latin America, we're excited to connect you with meaningful remote opportunities. However, we want to be clear:
⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
? You will be part of the client's team.
You'll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
? KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.
?? Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.
? Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
? Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.

📌 It Support Level 1 (Quilmes)
🏢 Freelance Latin America
📍 Quilmes