Descripción del trabajo Job Description
AgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior Product Manager to own the continued evolution of an AI-powered IT help experience built on Slack, serving as the primary front door for employee IT support.
You will manage the full product lifecycle including requirements, backlog prioritization, rollout planning, and success metrics, while partnering with engineering and Support Operations to improve troubleshooting, escalation, and response quality.
The role requires prior ownership of an agentic AI product in production and strong experience shaping and evaluating prompt effectiveness.
WHAT YOU WILL DO
Own day-to-day product management, including framing, prioritization, requirements, acceptance criteria, and backlog management;
Play a key product role in Agile ceremonies, including planning, refinement, standups, reviews, and retrospectives;
Partner with engineering and Support Operations to improve troubleshooting, escalation, fulfillment, and response quality;
Define and monitor success metrics and translate findings into roadmap and prioritization decisions;
Drive UAT, rollout readiness, stakeholder updates, and rapid iteration;
Prepare for and facilitate recurring product review meetings with leadership;
Strengthen the product feedback loop by turning user, support, and operational signals into prioritized improvements.
MUST HAVES
5+ years of product management experience
Ability to operate as an independent individual contributor with limited oversight
Strong product management experience owning roadmap,



requirements, prioritization, and delivery for internal platforms, workflow products, service experiences, or AI-enabled products
Experience owning an agentic product or AI-agent experience in production, including shaping and improving prompts
Strong understanding of agent workflows, prompt effectiveness, evaluation, tuning, and AI quality and trust considerations
Strong cross-functional experience working with engineering and operations in fast-moving environments
Strong data analysis and metric development skills, including defining ambiguous measures and translating findings into action
Experience leveraging AI tools to improve personal productivity
Experience improving user journeys or service workflows through experimentation and iterative delivery
Experience with Slack-based or chat-based product experiences
Experience with ticketing or service management workflows such as Jira Service Management
Experience with analytics, reporting, and product performance data
Experience with AI-enabled products or knowledge-grounded experiences in production
Strong written and verbal communication skills, including executive-ready stakeholder communication
Upper-intermediate English level
NICE TO HAVES
Experience with IT support, employee service, or internal help and productivity domains
Understanding of change management for adoption of new tools, workflows, or AI-enabled experiences
Familiarity with Salesforce Agentforce or similar agent platforms
Experience with multilingual or integral rollout considerations
Experience setting up CSAT, observability,



or closed-loop feedback systems
Experience partnering with Support Operations or Service Desk teams
PERKS AND BENEFITS
Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
Exciting projects: Modern solutions with Fortune 500 and top product companies.
Flextime: Flexible schedule with remote and office options.
Requirements
5+ years of product management experience.
Able to operate as an independent individual contributor and embed quickly with limited oversight.
Strong product management experience owning roadmap, requirements, prioritization, and delivery for internal platforms, workflow products, service experiences, or AI-enabled products.
Must have owned an agentic product or AI-agent experience in production, with demonstrated effectiveness shaping and improving prompts.
Strong understanding of agent workflows, prompt effectiveness, evaluation, tuning, and common quality and trust issues.
Strong cross-functional experience with engineering and operations in ambiguous, fast-moving environments.
High comfort with data analysis and metric development, including defining ambiguous measures and turning findings into action.
High comfort leveraging AI tools to manage their own work more effectively.
Experience improving user journeys or service workflows through experimentation and iterative delivery.
Experience with Slack-based or chat-based product experiences.
Experience with ticketing or service-management workflows such as Jira Service Management.
Experience with analytics, reporting, and product performance data.
Experience with AI-enabled products or knowledge-grounded experiences in production.
Strong written and verbal communication skills, including executive-ready updates and stakeholder alignment.
#J-*****-Ljbffr

📌 Senior Product Manager Id79107 (Buenos Aires)
🏢 AgileEngine
📍 Buenos Aires