Your Team Responsibilities

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mexico City/Monterrey. The MSCI Integral Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world.
Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings.

Client Service Specialists work closely with account managers and consultants to develop and maintain client relationships. Your Key Responsibilities

Answer detailed client inquiries about MSCI products and methodology, with emphasis on complex L2 questions requiring quantitative and methodological expertise across Barra's multi-asset class risk framework.
Participate in developing client relationships through proactive follow up on issues raised by clients.




Analyze market performance and data for our clients on a reactive and a pro-active basis.
Maintain relationships by ensuring relevant product and model information is shared with clients.
Provide client feedback to the Coverage, Product Management, Research and Data groups.
Keep up with current events and trends in the marketplace.
Own end-to-end case management from intake to resolution, ensuring adherence to SLA targets, escalation protocols, and client communication standards.
Mentor and develop junior team members (Analysts and Associates) through regular coaching, knowledge transfer, and structured feedback.
Contribute to the team knowledge base by creating and updating articles, leading formal knowledge-sharing sessions, and promoting client self-service adoption.

Accountable for translating AI capability into team-level impact — designing, building, and deploying AI-assisted solutions that ...

📌 Americas Analytics Client Service Specialist (Isidro Casanova)
🏢 MSCI
📍 Isidro Casanova