Job Title: Support Systems Architect/Developer

The Work You’ll Do
As a Support Systems Architect/Developer, you will own the build and continuous improvement of the Salesforce environment that runs Sovos’ global customer‑support operation—ensuring the platform is a force multiplier for agents, not a tax on their time.

More Specifically, You Will

Design, configure, and develop solutions across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni‑Channel Routing

Own the mix of declarative (Flow, validation rules, page layouts) and programmatic (Apex, LWC, triggers) work needed to meet each use case

Maintain clean metadata, version control, and a healthy release pipeline across sandboxes and production

Partner with the CX Product Owner to translate business problems into Salesforce solution designs, with trade‑offs clearly laid out
Research third‑party App Exchange packages, alternative patterns, and Salesforce platform features to recommend the best‑fit approach
Lead implementation from design through deployment, including unit tests, UAT support, and hypercare
Build and maintain integrations between Salesforce and the wider support stack (The Loops, Ask Sovi, analytics, internal APIs)
Automate repetitive agent and supervisor tasks—queue management, case routing, SLAs, escalations—to free up capacity
Apply Salesforce best practices around security, performance, release hygiene, and technical debt management

Produce clear technical documentation and partner with Enablement on agent‑facing change communications

What We Need From You

3+ years developing on the Salesforce platform, with at least 3 years focused on Service Cloud or customer‑support use cases
Strong hands‑on experience with Service Cloud, Case Management,



Omni‑Channel, and Experience Cloud
Experience with Einstein Bots, Messaging, and Salesforce AI features strongly preferred
Solid Apex, LWC, SOQL, and REST integration experience alongside strong declarative skills
Salesforce Administrator and Platform Developer I certifications required; Service Cloud Consultant certification strongly preferred
Bachelor’s degree in Computer Science, Information Systems, or related field; equivalent experience accepted
Equally comfortable in a Flow canvas and an Apex class—picks the right tool for the job
A solutions thinker who researches, proposes, and explains options before jumping to build
Precise, disciplined, and quality‑minded; writes tests, documents work, and respects the release pipeline
Fluent English communicator, able to collaborate across US, LATAM, and EMEA time zones

Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire

What Does Sovos Offer You?

Adaptable Time‑Off
Comprehensive Health benefits
Meal Vouchers to assist with food expenses
Bi‑Weekly Meeting Free Days
Mentoring Programs
Globally recognized Training and Development programs

Virtual English Club through Rosetta Stone, and more!

Sovos is an equal‑opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.

At Sovos, all employees are encouraged to bring their whole selves to work.

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📌 Support Systems Architect - Salesforce (San Miguel de Tucumán)
🏢 Sovos Latinoamérica
📍 San Miguel de Tucumán