JOB DESCRIPTION

Job Responsibilities
- Oversee the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security.
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Drive incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Participate the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience.
- Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.
- Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.




- Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.
- Collaborate with engineering, product, security, and business teams to align production management initiatives with organizational goals.
- Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.
- Understand service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers

Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Understanding of web technologies and tools such as Apache, NGINX etc
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- In-depth knowledge of monit

📌 Technology Suport III (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires