Job Purpose
Provide comprehensive best in class sales support across all channels and segments to Emirates’ trade partners in order to maximize revenue and achieve commercial targets. Support the sales team and external customers ensuring that all requests are actioned promptly.

Job Outline
General
- Assist to create and maintain customer records, requests and client complaints. Co-ordinate and support the sales team in the selling and marketing of all products.
- Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes. This includes BSP monitoring and managing ADM/ACM process for the market.
- Maintain an effective and efficient records system of all documentation for the sales team. Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays.
- Respond to general queries from external customers and escalate issue to the sales team or Sales Manager as appropriate.




- Liase with other departments in terms of getting any required information for accurate and prompt actioning of transactional sales activities thereby reducing the time lag and increasing customer satisfaction.
- Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
- Support the Sales Support Manager and Area Manager with ad hoc projects as needed.

Agency Support
- Troubleshoot trade partner inquiries, resolve problems, answer contractual queries in order to maximize sales opportunities.
- Ensure timely and accurate distribution of fare rules and contracts for all sales channels and accounts. Maintain an understanding for all relevant commercial products in the marketplace.
- Provide written communication for general commercial correspondence, redirect correspondence to relevant departments and or sales colleagues where appropriate. Prepare and circulate ad hoc commercial and sales advisory notices.
- Obtain approval, keep records and provide stats for ad hoc

📌 Senior Sales Support Agent (Buenos Aires)
🏢 Emirates
📍 Buenos Aires