Position Overview
By joining Cognizant as a
Service Desk Agent
, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.

Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT imperatives.

Responsibilities
- Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
- Respond to questions from all emails and callers.
- Become familiar with each client and their respective applications.




- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
- Other duties as assigned by the Service Manager.

Qualifications
- Intermediate English
- Advanced Spanish
- Bachelor’s degree students.
- Less than two years of professional experience
- Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
- Excellent communication skills with the ability to work on a team.
- Self-motivated individuals with strong analytical, troubleshooting, and problem-sol

📌 Service Desk Agent (Buenos Aires)
🏢 Cognizant
📍 Buenos Aires