Role Purpose

The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.

Accountabilities

Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration
Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation
Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope
Contributes to IT process documentation and continuous improvement of IT operations workflows

Key Responsibilities

Administer identity and access management systems: user account creation, SSO configuration, and access reviews
Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools




Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting
Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies
Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal
Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles
Support IT security audits and contribute to compliance evidence collection
Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives

Requirements

Required:

3-5 years of IT administration or systems administration experience
Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace)
Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management
Proficiency in Windows and macOS administration; basic Linux skills are advantageous
Familia

📌 IT Support Administrator, NAM/LATAM (Argentina)
🏢 Omilia
📍 Argentina