Job Title: Bilingual Patient Care Coordinator — Integrated Medicine
Position Type: Full-Time
Work Hours: 8:30 AM – 5:30 PM EDT
Work Days: Monday to Friday
Salary: $6–$7 per hour, depending on experience
Job Code: JL-PMC
Workplace: Remote
Preferred Candidate Location: Latin America
About the Role
Our client is a U.S.-based integrative medicine and wellness practice that provides patient-centered care through a holistic, root-cause approach. They are looking for a reliable and detail-oriented Bilingual Patient Care Coordinator to support daily front desk operations, patient communication, scheduling, intake, and administrative coordination.
This role is adecuado for someone who is fluent in English and Spanish, has experience in healthcare administration, and can provide warm, professional, and timely support to patients. The right candidate should be highly responsive, organized, proactive, and comfortable managing calls, patient requests, and EMR-related workflows in a remote setting.
Patient Communication & Appointment Support




Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination.
Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR.
Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate.
Insurance Verification & Patient Documentation
Perform insurance verification and eligibility checking when needed.
Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated.
Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues.
Front Office & Administrative Support
Assist with email management, front desk coordination, and daily administrative tasks.
Follow structured workflows while adapting to client needs when necessary.
Identify workflow gaps

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