JOB DESCRIPTION

Key responsibilities

Core functional responsibilities and expectations include (but are not limited to):
- Client service & ownership
- Partner closely with the Client Service / Middle Office team to understand client needs and trade issues.
- Provide timely, accurate follow-up and maintain proactive communication to manage expectations.
- Take end-to-end ownership of exceptions through resolution, ensuring a strong client experience and accountability.
- Fail / unmatched trade management
- Monitor and manage unmatched and failing trades, driving resolution within agreed timelines.
- Investigate breaks by identifying root causes, recurring patterns and upstream/downstream process gaps.
- Cross-functional coordination
- Serve as a liaison across Middle Office, Settlements, Technology and Senior Management to ensure the best outcome for the client, team, and firm.
- Escalate complex issues appropriately, providing clear context, impacts, and proposed next steps.
- Risk, controls & operational discipline
- Identify, assess,



and control operational risk to prevent losses and avoid potential reputational impact.
- Follow all established policies, procedures, controls and governance requirements; ensure proper documentation and audit-ready practices.
- Process improvement
- Identify opportunities to improve the client experience by standardizing, professionalizing and automating daily processes where feasible.
- Contribute to continuous improvement initiatives, including better tracking, reporting and exception-management routines.
- Time management & execution
- Prioritize daily workload to maximize productivity, ensuring critical items are handled first.
- Work independently with appropriate supervision and demonstrate sound judgment under time pressure.

Required qualifications (must-have)
- Excellent written and verbal communication skills.
- Strong client focus with a demonstrated desire to exceed expectations.
- Proven ability to manage competing p

📌 Cash Equities (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires