Business Need / Purpose of Role
The Operations Representative reporting to Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required. Boarding Agent: Goes to the ship to provide assistance //Ship Operator: Provides support without needing to go to the ship.
The Operations Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.
Objectives & Measurement – Key Responsibilities
- To coordinate and assist the vessels with inward/outward clearance providing all necessary husbandry assistance to the Master and Principal ensuring fast efficient and smooth turnaround in port.
- Provide Operational and Service Delivery Excellence to make Inchcape the vendor’s choice to customers in the port.
- Manage and distribute workload, annual leave within the Port Office team ensuring effective management, also including Performance Evaluation Appraisals for direct reports. Drive and direct daily port operational meetings.
- Monitor and drive vessel’s operations in accordance with Inchcape policies and procedures so that all relevant requirements are fulfilled in delivery a high-level quality service that meets the principal’s needs. Ensuring all staff are managing tasks in accordance with Inchcape QA requirements.
- Identify and report new growth opportunities and ensure that these are developed in association with regional and group functions. Develop a close and communicative relationship with all Inchcape principals, especially those which have or potentially may have activities with the respective Port Office.
- Ensure that Port Office is processing inward and outward clearances of all vessels and in compl