Customer Support & Relationship Management
- Act as the regional escalation point for network‑related customer issues, ensuring timely resolution and effective communication.
- Build and maintain strong customer relationships, understanding business needs and aligning network services with customer objectives.
- Lead regular service review meetings to assess performance, address concerns, and identify improvement opportunities.

Process Improvement
- Drive continuous improvement initiatives to enhance service quality, operational efficiency, and team productivity.
- Develop, maintain, and govern network operations and support SOPs, ensuring consistency and compliance.
- Apply industry best practices, frameworks (e.g., ITIL), and emerging technologies to optimize service delivery.

Monitoring & Reporting
- Produce and present KPI reports to management and customers, providing actionable insights on network performance.
- Oversee monitoring activities to ensure issues are proactively identified and resolved in line with SLAs.




- Analyze network trends and incident data to support strategic service improvement initiatives.

Compliance & Security
- Ensure compliance with industry regulations, standards, and data protection requirements, maintaining audit readiness.
- Collaborate with cybersecurity teams to strengthen network security controls and protect customer data and infrastructure.
- Monitor compliance and security risks, advising stakeholders on potential impacts and recommending mitigation actions aligned with organizational risk tolerance.

Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 5 years of experience in IT service management, network operations, or service delivery.
- Demonstrated experience managing service delivery in a multi‑customer, multi‑vendor, or enterprise environment.
- Working knowledge of network infrastructure sufficient to understand operational impacts and communic

📌 Network Operations Service Manager (Buenos Aires)
🏢 Pwc Argentina
📍 Buenos Aires