Job Summary
Act as the regional escalation point for network-related customer issues, ensuring timely resolution and effective communication.
Build and maintain strong customer relationships, understanding business needs and aligning network services with customer objectives.
Lead regular service review meetings to assess performance, address concerns, and identify improvement opportunities.
Process Improvement
Drive continuous improvement initiatives to enhance service quality, operational efficiency, and team productivity.
Develop, maintain, and govern network operations and support SOPs, ensuring consistency and compliance.
Apply industry best practices, frameworks (e.g., ITIL), and emerging technologies to optimize service delivery.
Monitoring & Reporting
Produce and present KPI reports to management and customers, providing actionable insights on network performance.
Oversee monitoring activities to ensure issues are proactively identified and resolved in line with SLAs.
Analyze network trends and incident data to support strategic service improvement initiatives.




Compliance & Security
Ensure compliance with industry regulations, standards, and data protection requirements, maintaining audit readiness.
Collaborate with cybersecurity teams to strengthen network security controls and protect customer data and infrastructure.
Monitor compliance and security risks, advising stakeholders on potential impacts and recommending mitigation actions aligned with organizational risk tolerance.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of [5] years of experience in IT service management, network operations, or service delivery.
- Demonstrated experience managing service delivery in a multi-customer, multi-vendor, or enterprise environment.
- Working knowledge of network infrastructure sufficient to understand operational impacts and communicate effectively with technical teams and customers.
- Awa

📌 Network Operations Service Manager (Buenos Aires)
🏢 PwC South Africa
📍 Buenos Aires