Client Service Coordinator
This role coordinates the flow of clients and pets through the hospital, maximizes veterinary team productivity, and provides exceptional client service while supporting the team’s goals.
Job Summary
The Client Service Coordinator (“CSC”) drives client and pet flow, maximizes veterinary team productivity, ensures effective communication with associates and clients, and coordinates client and pet care in a friendly, efficient manner, encouraging repeat visits and referrals.
Essential Responsibilities and Tasks
- Live and exemplify the Five Principles of Mars, Inc.
- Actively recruit new clients by promoting hospital services and routing client and pet flow.
- Maximize the number of pets seen through an efficient and productive hospital operation.
- Provide professional, efficient, and exceptional service, welcoming clients and pets and educating them about their pet’s health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
- Assist incoming clients by completing documentation,



entering pet information and history, using proper collars and tags, and ensuring prompt service.
- Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
- Manage finances, maintain accurate balances, and follow proper opening/closing procedures.
- Perform administrative functions as needed.
- Other duties as assigned.

Hiring Qualifications
- Competencies – Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional Preventative Care, OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management
- Capabilities and Experience – Ability to multi‑task, strong communication skills, organizational ability, problem‑solving, intellectual ability, mathematical ability, computer skills (Word, Excel, Access, Outlook)
- Attitudes – Initiative, Integrity,

📌 Client Service Coordinator (Banfield)
🏢 Medical Management International
📍 Banfield