Organization & Reporting
- Organization: Global Services → Service Operations → IO/CEA
- Reports to: Services Operations IO/CEA
- Travel: 10–20% within zone scope

Key Responsibilities
- Lead Digital Ecosystem Deployment & Adoption (bFS, Digital Services, Tooling)
- Ensure successful deployment of the bFS digital ecosystem, CPQ and related tools for SRs, aligned with general roadmaps and business cases.
- Build, validate, and manage country deployment roadmaps, including pilots, roll‑out, adoption, and sustainability phases.
- Define project governance, required processes, tool configurations, data flows, and dependencies needed for successful deployment.
- Coordinate with Country operations to roll out training, promote adoption, and address deployment blockers.
- Monitor deployment KPIs and implement continuous action plans to maximize adoption and field productivity.
- Identify new digital opportunities that enhance productivity, customer value, and service transformation.
- Drive Recurring Service Adoption & Performance (Ecocare + Other Offers)




- Assess and monitor recurring offer adoption levels in each country and define targeted improvement plans.
- Conduct gap analyses vs. E2E Execution Playbooks; identify root causes and lead structured improvement actions.
- Monitor recurring KPIs: ARR, On-Time Renewal, Preventive Maintenance Rate, churn/lost, contract lifecycle performance.
- Establish and maintain dashboards enabling operational excellence and performance steering.
- Lead adoption acceleration for Ecocare and Digital Services through performance reviews, dashboards, and growth initiatives.
- Anticipate renewal cycles, identify risks, and implement mitigation actions with countries.
- Work with CSMs, E2E Recurring Leaders, and global teams on action plans to improve ARR and renewal performance.
- Capture and share best practices, ensuring replication across the region.
- Operational Excellence, Process Framing & End‑to‑End Execution
- Lead the definition,

📌 Recurring Service, Digital Adoption (Buenos Aires)
🏢 Schneider Electric
📍 Buenos Aires