Position Overview:
Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT imperatives.

Responsibilities:
- Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
- Other duties as assigned by the Service Manager.

Qualifications:
- Advanced English
- Advanced Spanish
- Bachelor’s degree students.
- Strong interest in learning the latest exploits, tactics,



techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
- Excellent communication skills with the ability to work on a team.
- Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

Why Cognizant?:
- _ A career in one of the largest and fastest growing IT services providers worldwide._
- _ Ongoing support and funding with training and development plans._
- _ Opportunity to work for leading general companies._
- _ Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive._
- _ A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process._

Location: Argentina.:
Shift: TUESDAY TO SATURDAY 06:00 - 1

📌 Service Desk Agent (Buenos Aires)
🏢 Cognizant
📍 Buenos Aires