About Belong
We believe in a world where homes are owned by regular people, not corporations.
Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.
We are building a scaled system of wealth creation for regular people through homeownership.
We've survived Covid, the tech crash, and the toughest years of the capital markets.
We are growing fast and we are AI First.
Our 200+ Belongers are strong, curious, and extremely ambitious.
About the Role
We are looking for a Homecare Specialist to own the end-to-end Pro Service experience for Belong residents.
You'll manage ***** active services, exercise independent judgment on complex cases, and proactively resolve issues before they escape.
This is a problem-solver role for someone who thrives on ownership, urgency, and member relationships.
You'll use AI tools to automate repetitive work while focusing your energy on high-impact member conversations, vendor coordination, and process improvement.
What You'll Do
Core Responsibilities:
Own ***** active Pro Services from request through completion with minimal supervision
Drive urgency across vendors, members, and internal teams to ensure cases don't stall
Respond to member requests within SLA and proactively communicate throughout the service lifecycle
Close 4+ Pro Services per day by removing blockers and making decisive calls
Manage vendor relationships: scheduling, quality control, issue resolution, payment coordination
Identify systemic risks or recurring issues and propose solutions to your Lead
Member Experience:
Handle member calls and video conversations with confidence, empathy, and care
De-escalate member frustrations by listening actively, setting clear expectations,



and taking ownership
Build long-term trust by demonstrating urgency, follow-through, and problem-solving
Navigate complex situations (delayed repairs, vendor no-shows, cost overruns) with composure
AI & Process:
Leverage AI tools to automate scheduling, follow-ups, status updates, and routine communications
Identify manual processes that could be automated and document recommendations
Contribute to SOP updates based on real-world learnings
Train new Associates on workflows, tools, and best practices
About You
You take full ownership of outcomes and don't wait for permission to solve problems
You're a strong communicator who can de-escalate tense situations and build trust quickly
You're organized, proactive, and comfortable juggling many priorities at once
You're excited about using AI to eliminate repetitive work so you can focus on high-impact problems
You thrive in ambiguity and can make judgment calls with confidence
1–2 years of experience in operations, customer support, or service coordination
Proven ability to handle escalations and difficult conversations with professionalism
Strong organizational skills and attention to detail
Excellent verbal and written communication skills in English
Comfortable with technology and eager to adopt AI-powered tools
Experience with CRM platforms required
Experience in property management, facilities, home services, or BPO environments is a plus
Success Metrics
Meet SLA targets for member response time and Pro Service closure time
Close 4+ Pro Services per day consistently
Maintain CSAT score of 85% or higher
Contribute at least 2 process improvement ideas per month
Zero escalations due to poor judgment or communication breakdowns
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📌 Homecare Specialist (Buenos Aires)
🏢 Belong
📍 Buenos Aires