Who We AreThe GlobalLink Technology Services Engineering team provides TransPerfect's customers and internal teams withexcellent technical assistance on the GlobalLink suite of products.
What You Will Be DoingBuild advanced understanding of GlobalLink technologiesMonitor and respond to user queries via the ticketing systemTroubleshoot technical issues related to GlobalLink productsManage and generate licenses for some GlobalLink applicationsWork in collaboration with our development team and product owners reporting bugs and tracking issues in the ticketing platformDocument issues internally for future reference using existing templatesPost and maintain information related to GlobalLink, customer requirements,



or support procedures on the IntranetTrain and guide less experienced colleagues on GlobalLink and other applicationsAssist in creating training materials for new and existing software and proceduresComplete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor Required skills and experienceExcellent oral and written communication skills in EnglishAbility to promptly answer support-related email, phone calls and other electronic communicationsExcellent skills with WindowsInterpersonal skills, enjoys working with people and being part of a teamAbility to follow procedures to meet deadlinesSelf-motivated, detail-oriented and organizedAbility to self-learn new technologies and skills based on documentation, eLearning, and simulated test scenariosBachelor ́s Degree in Computer Sciences or equivalent professional experience in a similar positionExperience in technical support and bug reporting tools, identifying, documenting and tracking support issues and defectsIn order to apply, please submit your CV in English

📌 Technology Service Engineer (Ba) (Buenos Aires)
🏢 Transperfect
📍 Buenos Aires