About Zephyra CO Zephyra CO is a customer-focused company dedicated to delivering seamless, high-quality service experiences.
We believe every interaction matters, and we aim to build long-term trust through clear communication, fast support, and meaningful solutions.
Job Overview We are seeking a Entry level Customer Experience Representative to serve as the main point of contact for customers.
In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.
Key Responsibilities Respond to customer inquiries via email, chat, and phone in a timely and professional mannerResolve customer issues, complaints,



and requests with accuracy and empathyMaintain detailed records of customer interactions using CRM toolsEscalate complex issues to senior support or management when neededProvide product or service information clearly and confidentlyCollect customer feedback to improve overall experience and service qualityWork closely with internal teams to ensure smooth problem resolution Required Qualifications High school diploma or equivalent (Associate's or Bachelor's preferred)6 months of experience in customer service, support, or client-facing roleStrong written and verbal communication skillsAbility to multitask in a fast-paced environmentBasic computer skills and familiarity with CRM systemsStrong problem-solving and active listening skills Preferred Skills Experience in customer experience or customer success rolesBilingual abilities (a plus, not required)Experience working remotely or in digital support environments What We Offer Competitive salary (based on experience)Versátil work arrangements (remote)Training provided Opportunities for career growth within customer experience or operationsSupportive team culture focused on development and learning

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