Job Summary

The Service Reliability Engineer will join a dynamic R&D; group that designs and develops AI-powered UC recording SaaS solutions. The Service Reliability Engineer will provide expert technical support for complex production issues, working closely with field engineers, R&D;, and customers.
We are looking for a hands‑on professional who is passionate about troubleshooting, learning, and implementing new technologies, and who takes ownership of reliability and service quality. Work with cutting‑edge conversational AI technologies in a fast‑paced environment, with opportunities to grow in AI, product development, and SaaS.

Contribute to a solution recognized as the "Best Use of AI" at the UC Awards 2024. The position is based in North America. The support engineering team is general, with members located in the USA and Israel.

Responsibilities

- Investigate, troubleshoot, and resolve complex production issues and escalations.
- Monitor production systems and proactively identify potential reliability risks.
- Participate in a 24/7 on‑call rotation to support critical incidents.
- Work closely with R&D;, QA, PM, CSM,



and other teams to resolve issues and improve system reliability.
- Collaborate directly with customers on technical escalations on a regular basis.
- Analyze incidents, perform root cause analysis, and contribute to post‑incident reviews.
- Follow and contribute to troubleshooting protocols and best practices.
- Maintain and improve monitoring, alerting, and observability tools.
- Create and maintain internal environments for testing and troubleshooting.
- Document solutions and contribute to internal and customer‑facing knowledge bases.
- Support training activities for service teams when required.

Qualifications

- BS/MS in Computer Science, Electrical Engineering, or a relevant military background – an advantage.
- Strong troubleshooting and debugging skills.
- Strong communication and interpersonal skills.
- Strong written and spoken English.
- Hands‑on experience with network, system, or cloud administration (Azure – an advantage).
- Experience with Kubernetes – an advantage.

#J-18808-Ljbffr

📌 Service Reliability Engineer (Buenos Aires)
🏢 Techunting
📍 Buenos Aires