Customer Service Representative - Export or Import Department Modality: On-site role Schedule: Monday through Friday | Day Shift Location: Escazu, Costa Rica OOCL is thrilled to announce the opening of our new location in Escazu, Costa Rica! We are expanding our operations and looking for talented individuals to join our dynamic team. This is a fantastic opportunity to be part of a leading global logistics and container transportation company.

With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL. Be part of a team that values collaboration, continuous improvement, and community responsibility. Apply today and help us shape the future of logistics and transportation!

OOCL (Costa Rica) benefits including:

A Competitive Salary Private Parking Private Medical Insurance coverage for you and your immediate family, including your spouse or partner and eligible dependent children.

Employee Private Life Insurance Company Additional Paid Sick Time Customer Service Representative - Export Department Job Responsibilities:

Respond to customer inquiries for export cargo both via email and telephone.

Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines (OOCL, Commodity and Regulatory).

Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required.

Invoice any additional charges incurred during shipment cycle.

Promote utilization of OOCL online tools.





Additional tasks as assigned by management.

Preferred Skills

Knowledge of International Cargo Container Movement US Regulatory Transportation Requirements (Customs, DOT, Hazardous, etc.) Experience with Terminal and Rail Operations Critical Thinking and Problem-Solving Skills Flexibility and ability to adapt to changes Works well in a team environment Customer Service Representative - Import Department Job Responsibilities:

Respond to customer inquiries for import cargo both via email and telephone Monitor all assigned cargo that is in transit or at final destination for missing release items (FRT, OBL, CUSTOMS ENTRY, Delivery Instructions, Surcharge), terminal/ramp last free day and communicate with internal/external parties.

Communicate cross functionally to manage timely delivery of cargo and escalate to direct management as required.

Monitor aged/overdue equipment and follow up with internal/external parties as required.

Invoice any additional charges incurred during shipment cycle.

Report General Order cargo to Customs and arrange transfer to bonded facility as necessary.

Additional tasks as assigned by management.

Preferred Skills





US Regulatory Transportation Requirement (Customs, DOT, Hazardous, etc.) Knowledge of International Cargo Container Movement Experience with Terminal and Rail Operations Qualifications for both positions:

Minimum Education: High School Diploma Completed Customer Service Experience Attention to detail, excellent verbal and written communication skills Capable of managing multiple tasks simultaneously Knowledge of Microsoft Office Suite * Ability to communicate effectively in English and Spanish What is OOCL? OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized general brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

All employment is contingent upon the successful completion of a background check OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

For more information, we encourage you to visit us at www.oocl.com [http://www.oocl.com].

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