About the Role

Grade Level (for internal use): 10 The Team: S&P;’s Market Intelligence group offers best-in-class technology and incorporates industry best practices to manage risk, comply with regulations, and provide assistance to the financial services industry with meeting their compliance obligations. Tax Solutions provides a comprehensive tax operations solution which includes technology, consulting, and a robust managed service offering that enables clients to meet their daily compliance needs. Tax Utility is a solution that provides a mechanism to securely exchange and share tax documentation with counterparties. This position will provide client support to the Tax Utility community of users.

Responsibilities

- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
- Work closely with Tax Solutions CS Leadership team in spearheading regional support coverage and client relationship management.
- Act as an escalation point of contact for the US clients.
- Deliver basic troubleshooting and resolutions with strategic escalation of middle to complex queries to subject matter experts while maintaining ownership of the overall client experience.
- Provide engaging product demonstrations for current and prospective clients to showcase platform capabilities, drive user adoption, and support sales initiatives.
- Lead and mentor a small client-facing team supporting technology products,



fostering collaborative problem-solving and knowledge sharing to enhance overall service delivery.
- Maintain detailed documentation of client interactions, resolutions, and feedback to support continuous service improvement and build institutional knowledge.

Qualifications

- Bachelor's or Master's Degree.
- 2-5 years’ experience.
- Strong analytical and interpersonal skills.
- Experience in Client Outreach Space, Regulatory & Compliance and financial data operations and Client support.
- Experience working on Jira and Salesforce.
- Detail oriented and task driven with a strong work ethic and able to work in a fast-paced environment.
- Capable of contributing both independently and as part of a team.

Equal Opportunity Employer

S&P; Integral is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal.

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📌 Client Support - Team Lead - Software - Tax Solutions (General La Madrid)
🏢 S&P Global
📍 General La Madrid