About the role

We're looking for an experienced Site Reliability Engineering Lead to join our Tech Support Engineering team in Argentina.

As our SRE Lead, you'll drive the technical direction of production reliability, observability, and incident management across our platform. You'll work closely with Software Engineers, Product, and Platform teams to improve production stability, automate operational processes, and build a strong reliability culture.

What you'll do

- Lead the SRE culture across the company, driving down MTTD and MTTR.
- Lead reliability and observability initiatives across production systems.
- Define and continuously improve SLIs, SLOs, and Error Budgets to measure and enhance service reliability.
- Lead critical incident response, Root Cause Analysis (RCA) and drive corrective actions to prevent recurring issues.
- Improve monitoring, logging, tracing, alerting and automation to reduce operational toil.
- Partner with cross‑functional Engineering teams to improve production readiness, system resilience, and service reliability.
- Own the team's operational processes, including on‑call practices, incident management, runbooks and best practices.
- Lead, coach and develop the Tech Support Engineering team, fostering a reliability‑first culture and a mindset of continuous improvement.
- Drive operational excellence by identifying opportunities to improve system reliability, engineering efficiency, and the overall support experience.

What you'll bring

- Proven experience in Site Reliability Engineering, Production Engineering or a similar role.




- Experience leading engineering teams or technical initiatives.
- Strong experience operating and troubleshooting large‑scale distributed systems.
- Experience working in high‑availability, large‑scale production environments.
- Deep understanding of incident management, observability, and reliability engineering principles (SLIs, SLOs, and Error Budgets).
- Hands‑on experience with observability tools (Datadog, Grafana, Prometheus or similar) and Infrastructure as Code (Terraform or similar).
- Strong scripting skills (Python, Go, Bash or similar) and software engineering experience.
- Experience with CI/CD and modern software delivery practices.
- Excellent communication skills and fluent English.

Nice to have

- Hands‑on experience with Kubernetes, cloud platforms (AWS, GCP or Azure).
- Experience with OpenTelemetry or distributed tracing.
- Experience with event‑driven architectures (e.g. Kafka).
- Experience using AI‑powered engineering tools (e.g. GitHub Copilot, ChatGPT) to improve engineering productivity and operational workflows.

Benefits & Perks

- "Relación de dependencia" contract.
- Osde 410 as medical insurance.
- 40% discount on all Fever events and experiences.
- Home office friendly anywhere in Argentina.
- English Lessons.
- WellHub Membership.
- Opportunity to have a real impact in a high‑growth integral category leader.
- Responsibility from day one and professional and personal growth.
- Great work environment with a young, international.

#J-18808-Ljbffr

📌 Site Reliability Engineering Lead (Argentina)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Argentina