We are an innovative SaaS company with a product focused on the remodeling business. We are a service to help service businesses. We provide comprehensive solutions to the industry.
Job Summary
The Technical Support Engineer takes escalated issues from the Support Technician and drives them to a reproduced, dev-ready conclusion — finding the root cause, reproducing bugs in a test site, and triaging what gets routed to Engineering.
Responsibilities
Primary responsibilities include but are not limited to the following:
Triage escalated bugs and feature requests, and route them to Engineering.
Investigate the root cause of issues using the database, logs, Sentry, and AI tooling.
Configure & reproduce confirmed bugs in a clean test site.
Document escalations to the Development Write-Up Standard.
Help customers resolve data and configuration issues.
Partner with Engineering and Product,



and support the team in Slack.
Help improve support workflows, tooling, and standards.
Qualifications
Strong technical aptitude and curiosity for how software works.
Comfortable working with data, logs, and error messages; basic SQL or able to learn it quickly.
Methodical, persistent problem-solving.
Sound technical judgment and the ability to prioritize.
Use of AI tooling effectively without over-relying on it.
Clear written communication; documents defects so anyone can reproduce them.
Collaboration well across Support, Engineering, and Product.
Nice to Have
QuickBooks Online (QBO) knowledge
Intercom experience
Flooring industry experience
Success Metrics

📌 Tier 2 Technical Support Engineer (Argentina)
🏢 Looi Consulting
📍 Argentina