The client is a global leader in enterprise voice solutions and voice AI innovation.
We help organizations unlock the full value of voice, transforming every conversation, whether human or AI, into a strategic asset that drives better business outcomes.
Our portfolio spans voice connectivity, unified communications and contact center integration, and next-generation voice AI applications that enhance collaboration, automate workflows, and deliver real- time insights.
With over 30 years of global experience and trusted by 65 of the Fortune 100, the client powers the intelligent enterprise, connecting people, platforms, and data to move business forward.
Certified for leading UCaaS and CCaaS environments, such as Microsoft Teams, Cisco Webex, Zoom and Genesys, our solutions provide universal interoperability that breaks down communication silos and unlocks organizational potential.
Job Summary: The Program / Project Manager leads customer-facing service delivery programs from pre-sales transition through deployment, commercial acceptance, and operational handoff.
This role blends disciplined project management with program-level ownership across Customer IT, Customer Business Units, partners, Sales, Services, R D, Product Management, Operations, and Support.
The idóneo candidate can manage detailed plans while also owning cross-functional dependencies, critical path, customer readiness, risk management, executive escalation, and customer acceptance.
Fluency in English, Spanish, and Portuguese is required.
Requirements: Responsibilities: • Create and manage customer deployment plans, scopes of work, schedules, owners, dependencies, risks, and acceptance milestones.




• Drive customer readiness, set expectations, manage operational delivery activity, and communicate status internally and externally.
• Coordinate internal and external teams, including Customer IT, Customer Business Units, Internal Sales, R D, Product Management, Support, Operations, and Services Deployment teams.
• Track critical path, identify risks early, and escalate dependencies, resource conflicts, scope gaps, defects, and customer decisions before dates are missed.
• Drive commercial acceptance by clarifying acceptance criteria, required evidence, customer signoff ownership, open blockers, and remaining obligations.
• Maintain accountability for project timelines, customer experience, profitability, lessons learned, and continuous improvement of delivery methods.
• Adapt communication style and operating approach to each customer scenario, with the flexibility to merge into the environment while maintaining ownership and execution discipline.
Qualifications: • Three to five years of experience managing customer implementations, service delivery programs, or complex technical projects in telecom, unified communications, contact center, voice, or IT environments.
• Fluent written and verbal communication skills in English, Spanish, and Portuguese.




• Strong project management skills across plans, timelines, scope, owners, risks, dependencies, customer expectations, and acceptance milestones.
• Program management mindset with the ability to connect technical delivery, commercial milestones, executive alignment, and customer outcomes.
• Proven ability to work across Customer IT, Customer Business Units, Sales, R D, Product Management, Support, Operations, and Services Deployment teams.
• Strong interpersonal, facilitation, negotiation, and stakeholder management skills across business and technical audiences.
• Flexible, accountable, resourceful, organized, self-motivated, and comfortable managing multiple customer engagements with strong attention to detail.
• BS/BA, MBA or equivalent experience.
PMI, PMP, PgMP, Agile, Scrum, ITIL, or related certifications are a plus.
• Fluency in English, Spanish, and Portuguese is required.
The role must confidently lead customer meetings, write executive-ready status updates, manage escalations, clarify acceptance requirements, and communicate risks across all three languages.
• English: Required for internal leadership communication, executive reporting, documentation, cross-functional coordination, customer-facing discussions, regional stakeholder engagement, acceptance alignment, and escalation management.
• Spanish: required for customer-facing discussions, regional stakeholder engagement, acceptance alignment, and escalation management.
• Portuguese: required for customer-facing discussions, regional stakeholder engagement, acceptance alignment, and escalation management.

📌 Project Manager- Trilingüe (Buenos Aires)
🏢 Techunting
📍 Buenos Aires