Part Time Job
Engagement: Perm
The Role
We are looking for a
Support Specialist
to join our team and provide top-notch technical support to our customers. If you are a
dynamic problem-solver
who enjoys helping people, takes pride in providing
high-quality service
, and thrives in a fast-paced environment, we'd love to hear from you!
Roles & Responsibilities
Customer Support:
Act as the first point of contact for customers seeking technical assistance via phone or email.
Troubleshooting:
Perform remote diagnostics, identify issues, and determine the best solutions for customer problems.
Help Desk Ticketing:
Work with a
ticketing system
to track and resolve customer support requests efficiently.
System Management:
Install and configure
computer hardware, software, networks, printers, and scanners
.
Active Directory & Microsoft 365:
Manage
user accounts, permissions, and configurations
within Microsoft 365 Tenant and Active Directory.
Documentation:
Maintain and update user guides, technical documentation, and training materials.
Training & Mentorship:
Coach and train junior Support Specialists.
Inventory Management:




Keep IT inventory organized and update asset records in
FreshService
.
Vendor & Partner Collaboration:
Engage with
third-party providers
for support and issue escalation.
Client Engagement:
Schedule and manage appointments with clients, ensuring all engagements are met.
Continuous Learning:
Follow the
Microsoft training path
provided by the Team Lead and achieve set goals.
Team Collaboration:
Attend meetings, participate in team activities, and contribute to a positive and productive work environment.
Idóneo Profile
Qualifications
Degree in Computer Science or Information Technology
(preferred).
Experience with
Windows and Mac operating systems
.
Basic knowledge of
Active Directory environments and Microsoft 365
.
1+ years of experience
in an
IT Help Desk
role.
2+ years of experience
in a
customer service
role.
Bilingual in English and French
(Required).
What's on Offer?
Work alongside & learn from best in class talent
Excellent career development opportunities
Great work environment

📌 Support Specialist (Buenos Aires)
🏢 ALIANCERS
📍 Buenos Aires