About BelongBelong is building a new model for housing in the U.S., creating an experience residents love and homeowners trust.We are an AI-first, fast-growing company operating in a high-intensity, execution-driven environment where details matter and ownership is non-negotiable.The Move-In experience is one of the most critical moments in the resident journey.
This role plays a key part in delivering a seamless, high-quality, and human experience at scale.This is not a passive customer service role.
We are looking for someone who can own complex operations end to end, operate with urgency, and protect the resident experience under pressure.The RoleWe are looking for a Move-In Specialist based in Buenos Aires to own the move-in process from lease signed to successful handoff to the Success team.You will be the main point of contact for new residents, coordinating internally and externally to ensure homes are truly move-in ready.
This role requires strong judgment, operational rigor, and a hospitality mindset.What You'll DoEnd-to-End Move-In OwnershipOwn the full move-in process for a portfolio of homesAct as the single point of contact for residents during pre and post move-inEnsure all homes meet Belong's "Move-In Ready" standards on timeCross-Functional ExecutionPartner closely with Operations, Experience, and Pro Services teamsCoordinate with external parties (HOAs, vendors, utilities, cleaners,



locksmiths)Ensure seamless handoff to the Success team after move-inRisk Management & Problem SolvingIdentify risks early and act before issues impact residentsManage high-risk move-ins with short turnaround timesResolve issues quickly while maintaining a high-quality experienceResident CommunicationDeliver clear, empathetic, and proactive communicationSet realistic expectations without overpromisingHandle sensitive situations with ownership and careData, SLAs & ProcessMeet or exceed SLAs for responsiveness and executionMaintain accurate tracking in Intercom, Asana, and internal toolsUse data to improve move-in outcomes and reduce failuresKey Metrics & KPIsCSAT ≥ 80%SLA responsiveness ≥ 98% (first response within 7 hours)Move-ins completed on timeHomes in "Move-In Ready" status within 2 days of move-inFailed Move-Ins < 3%Walkthrough follow-ups completed within 7 daysOutstanding payments < 3 days before move-inPro Service tickets created and resolved post move-inWhy BelongHigh-impact role at a critical moment in the customer journeyReal ownership and decision-making authorityFast growth, high standards, and clear expectationsStrong culture focused on care, execution, and accountabilityCompetitive compensation aligned with performanceRequirements1–3+ years in customer-facing, operational, or coordination-heavy rolesExperience managing multiple workflows simultaneouslyBackground in fast-paced environments (startups, operations, logistics, hospitality)=Fluent English (written and spoken) – mandatoryHighly organized and execution-focusedStrong ownership and accountability mindsetCalm under pressure, comfortable with urgencyClear and empathetic communicatorData-aware and SLA-drivenNice to HaveExperience with Intercom, Zendesk, Asana or similar toolsExperience working with U.S.-based customersHospitality, real estate, logistics, or operations background

📌 Move-Ins Specialist (Buenos Aires)
🏢 Belong
📍 Buenos Aires