HyperGuest is looking for a 1st tier support to join our team in LATAM!
As a 1st Tier Support at HyperGuest, you will play a pivotal role in maintaining our high standards of customer satisfaction.
Your primary responsibilities will include:You will take initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers.
Responsibilities: Provide information and advice to users on our connection and distribution typesProactively connect with clients to troubleshoot technical issuesInvestigating problems and guiding customers through troubleshooting processesRespond to incoming requests for assistance via email (proactive outbound calls might be needed).




Ensure excellent service and a high level of customer satisfactionMaintain client relationships through product supportReport customer feedback/issues to relevant departments & follow upTaking ownership of your work and contributing to the enhancement of our support processesExcellent English and Spanish both written and spoken- Must.Portugese is a plusPrevious experience in other SaaS hospitality- a plusExperience on ticketing systems management & configuration such as ZohoExperience in managing customer inquiries and resolving technical issuesPositive attitude and sense of responsibilityStrong communication skills and a customer-centric approachAbility to deal with difficult situations in a polite manner and solution- face mindFamiliarity with hospitality industry practices and reservation systems -a plus

📌 1St Tier Support- Latam (Buenos Aires)
🏢 Hyperguest
📍 Buenos Aires