Company Description
Talent Ferry is a staffing and recruitment agency focused on connecting organizations with skilled, reliable talent across a wide range of roles. The agency partners with companies that value professional growth, clear communication, and strong customer relationships. Talent Ferry supports candidates through the hiring process, offering guidance and opportunities that match their experience and career goals. Team members are encouraged to bring their strengths, learn continuously, and contribute to an inclusive, high-performance work environment.

Role Description
This is a full-time, on-site Call Center role based in Buenos Aires, requiring fluent Spanish language skills. The role involves handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a courteous and efficient manner. The Call Center team member will document interactions in the system, follow established procedures, and escalate issues when necessary to ensure timely resolution. Daily tasks include managing call queues,



maintaining service quality standards, and collaborating with colleagues and supervisors to improve customer experience. The role also requires adherence to company policies, participation in training, and consistent performance in a fast-paced contact center environment.

Qualifications
- Strong Customer Support and Customer Service skills, with a focus on empathy, problem-solving, and service quality.
- Effective Communication skills in Spanish (spoken and written), with clear, professional, and respectful interaction with customers and colleagues.
- Experience or familiarity with Contact Centers, including working with call queues, scripts, and call handling systems.
- Solid Computer Literacy, including the ability to navigate CRM or call center software, email tools, and basic office applications.
- Prior experience in call center or customer-facing roles is highly beneficial.
- Ability to work on-sit

📌 Call center Spanish (Buenos Aires)
🏢 Talent Ferry agency
📍 Buenos Aires