Company Description

Miratech helps visionaries change the world. We are a integral IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior PS Consultant to join our team. Miratech delivers end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients.



This role focuses on designing and delivering modern cloud-based contact center solutions, with an initial focus on a Talkdesk project
Responsibilities:
- Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
- Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
- Analyze business and technical requirements to define scalable and efficient architectures
- Own and evolve contact center solution architecture across cloud platforms
- Configure and customize solutions (IVR, routing strategies, integrations, automation)
- Lead implementation, deployment, and upgrade activities
- Collaborate with stakeholders and third-party vendors to ensure successful delivery
- Support go-live activities and ensure a smooth transition to production

Qualifications
- 5+ years of experience with

📌 Senior PS Consultant (San Pablo)
🏢 Miratech
📍 San Pablo