Job Summary:
The Solution Delivery Manager (SDM) plays an integral and wide-ranging role in the delivery of technology projects and programs across the Risk Management/SQM/GCO portfolio. The SDM focuses on delivering programs and projects in support of (but not always limited to) products used by our CBS teams to run and deliver our business. The SDM is a Product Owner and technical expert in the technologies which support their particular function.

Essential Functions of the Job:
- Understand the relevant functional area of Service Quality Management (SQM), gained through a combination of program delivery/implementation and support.
- Manage the delivery of IT projects, budgets, forecast and strategic roadmaps.
- Manage stakeholders across the CBS and service line landscape regarding SQM initiatives, with a particular focus on development of core software in support of the business, technical integration, and vendor implementations
- Collaborate with leaders across EY Technology and CBS in delivery of the tooling to support the internal SQM processes.




- Ensure ongoing awareness of the impact of future programs across the functional area and provide input to impact assessment as required.
- Participate in product road mapping in support of business changes over a rolling three-to-five-year period in support of annual budgeting and requests for BAU and investment initiatives.
- Make informed judgements and take appropriate action regarding issues which may potentially impact the quality of services delivered by the SQM delivery team, across relevant functional areas.
- Analyze requirements from the business to understand the business processes supported, working closely with the project teams (program/project/product manager, technical lead, business analyst) and ensure on-time, on-budget, delivery to meet the functional requirements set forth by the business product owner.
- Understanding the business processes, partner with the functional product owner to deliver

📌 Solution Delivery Manager (Buenos Aires)
🏢 EY
📍 Buenos Aires